Your Mtv system needs talented people to lead it to success.
We will mobilise whatever resources you need to succeed in your implementation. But you need your own people to support the effort and get the platform to succeed. As always, leadership is critical and here is how it is transmitted.
A Steering Commitee
Steering Committee where senior people from both the Customer and Mtv meet regularly to ensure progress. Steering Commitee reviews problems, finds solutions and redirects effort for maximum effect.
One person will be enough unless you have a large organisation. The Administrator will deal with all the aspects of content preparation and users (logons, groups, access rights…).
The Administrator will have experience in, project management, organisation issues and will have good knowledge of the content needs of technicians.
The training required is about 4 days, preferably not in one go. Onsite training is better, although a lot can be accomplished by web meetings. The workload of the Administrator will be heavy, almost full time to begin with.
The senior technicians, engineers or SMEs (Subject Matter Experts) who will vet new contributions of know-how. They will be needed from a few hours a month to a few hours a week, depending on the contribution rate or the problems you wish to solve.
The Validators already have over 99% of the expertise needed:
- Deep knowledge about the technology, process, equipment on which they are asked to give opinion
- The other 1% concerns how to use Mtv, its validation circuits (set up by Administrator), and how to reward contributors with points
A pure IT person
Should be available, especially if there are integration issues or if you have decided to place Mtv inside your corporate firewall.
Mtv really is intuitive and easy to use. When a user logs on Mtv downloads onto his/her device (tablet, smartphone) all the basic training material necessary for self-learning. These materials include step-by-step guides, videos and other illustrated help.